Refund policy

At CanterX, we want you to love your order. If something isn’t right, we’re here to make it easy.

✅ Returns

You have 14 days from the day you receive your order to request a return.

To be eligible, items must be:

  • Unused and unworn

  • Clean and undamaged

  • In original packaging

  • With all tags and labels attached

Items not eligible for return:

  • Used or worn items

  • Items returned with dirt, horse hair, or signs of use

  • Custom or personalised products

  • Sale or clearance items (optional: you can remove if you want to accept returns on sale items)

✅ How to Request a Return

Email our support team at Support@canterxofficial.com with:

  • Order number

  • Full name

  • Item(s) you wish to return

  • Reason for return

We will respond with return instructions and the return address.

Please note: Return shipping costs are the responsibility of the customer unless the item is faulty.

✅ Refunds

Once your return is received and inspected, we will notify you by email.

Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

✅ Exchanges

If you need a different size or colour:

  1. Email Support@canterxofficial.com

  2. We will check availability

  3. If the item you want is in stock, we will arrange an exchange

  4. If it is not available, you can choose a refund or store credit

✅ Faulty or Damaged Items

If an item arrives damaged or with a manufacturing fault:

  • Contact us within 7 days of delivery

  • Provide photos of the fault

  • We will replace the item or issue a refund after verification

✅ Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check with your bank or payment provider

  2. If you still need help, contact us at Support@canterxofficial.com

✅ Contact Us

For returns, exchanges, or any questions:
📧 Support@canterxofficial.com
Instagram: @CanterX
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