Shipping policy

✅ Shipping Policy – CanterX
Last updated: [add date]

At CanterX, we aim to process and deliver all orders quickly and safely. Please read our shipping policy before placing an order.

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✅ Processing Time

• All orders are processed within 1–3 business days after payment is completed.

• Orders placed on weekends or holidays are processed the next working day.

• During busy seasons, processing times may be slightly longer. If there are delays, we will notify you by email.

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✅ UK Shipping Only

At the moment, we only ship within the United Kingdom.
International shipping is not available right now, as we are a newly launched business.

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✅ Delivery Time (UK)

• Standard Delivery: 2–5 business days

• Express Delivery (if available): 1–3 business days

Delivery times may vary depending on courier delays, weather, or seasonal demand.

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✅ Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery location

• Weight and size of items

• Delivery speed selected

From time to time, we may offer Free UK Shipping promotions.

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✅ Order Tracking

When your order ships, you will receive:
✔ A confirmation email
✔ A tracking number (if tracking is available)

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✅ Lost, Damaged, or Delayed Parcels

• CanterX is not responsible for parcels lost due to incorrect delivery information entered at checkout.

• If your order arrives damaged, contact us within 48 hours and include photos. We will do our best to resolve the issue.

• If your package is delayed, we will contact the courier to investigate.

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✅ Wrong Address

If you entered the wrong delivery address, email us immediately at:
📩 Support@canterxofficial.com
If the order has not been shipped yet, we can update the address.
If it has already shipped, we unfortunately cannot make changes.

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✅ Contact Us

For shipping questions, contact us at:
📩 Support@canterxofficial.com