Terms of service

Welcome to CanterX. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.

✅ 1. General Information

This website is operated by CanterX. Throughout the site, the terms “we”, “us” and “our” refer to CanterX.

By using our site or purchasing a product:

  • You agree to these Terms & Conditions

  • You are at least 18 years old, or using the site under the supervision of a parent/guardian

  • You agree to provide accurate information when placing an order

We reserve the right to update or change these terms at any time.

✅ 2. Products & Descriptions

We make every effort to display product colours, sizing and details accurately.
However:

  • Colours may vary slightly due to screens/lighting

  • Sizing may vary slightly between items

All products are subject to availability. We may discontinue items at any time.

✅ 3. Pricing

All prices are listed in GBP (£) unless stated otherwise.
Prices may change without notice.

If we discover a pricing error:

  • We may cancel the order

  • Or contact you to confirm before proceeding

✅ 4. Orders

When you place an order, you will receive a confirmation email.
Your order is not guaranteed until it has been dispatched.

We reserve the right to:

  • Cancel an order

  • Refuse service

  • Limit order quantities

  • Refund payment if something cannot be fulfilled

Reasons may include: suspected fraud, incorrect details, or product unavailability.

✅ 5. Shipping

Shipping times vary based on location and stock availability.

Once an item is shipped, delays caused by delivery companies, customs, weather, or other external factors are outside our control.

For full details, please read our Shipping Policy.

✅ 6. Returns & Refunds

Our Return & Refund Policy explains:

  • How returns work

  • Eligible items

  • Refund process

By purchasing from CanterX, you agree to our Return & Refund Policy.

✅ 7. Accuracy of Account Information

You agree to provide current, complete and accurate information for:

  • Orders

  • Shipping

  • Billing

  • Account details

If information is incorrect and causes delivery failure, CanterX is not responsible for lost packages.

✅ 8. Prohibited Use

You must NOT use our site for:

  • Fraud or false orders

  • Sharing harmful, illegal, or abusive content

  • Attempting to hack or disrupt the website

  • Copying or reselling our products or images without permission

✅ 9. Intellectual Property

All images, logos, designs, product names and website content belong to CanterX.
You may not copy, resell, use, or distribute our content without permission.

✅ 10. Limitation of Liability

CanterX is not responsible for:

  • Injuries or accidents caused by improper product use

  • Losses due to shipping delays

  • Third-party service failures (shipping carriers, payment processors)

Every product should be used safely and as intended.

✅ 11. Contact Information

If you have questions about these Terms & Conditions, contact us:

📧 Support@canterxofficial.com
Instagram: @CanterX
TikTok: @CanterX